FAQ

Do you have a cancellation policy?

Yes, we ask that you please reschedule or cancel at least 48 hours before your appointment. Within 24 hours of the cancellation policy is as follows:

1st cancellation (24 hours or less notice) We understand things come up and we will reschedule your appt.

2nd cancellation (24 hour or less notice) - At out discretion, we may choose not to rebook your appt.

*No call, no shows will not be rebooked.

*A credit card upon booking, maybe required at the stylist discretion

What happens if I am late for my appointment?

If you are 15 minutes or more late for your appointment, you may be asked to reschedule or your appointment time maybe be altered.

Are children allowed?

As much as we love kiddos, the salon is not a safe place for them. Children are welcome in the salon if your child has an appointment. No child under the age of 8 may accompany you while you are having a service. Thank you for your understanding!

What hair color lines do you use and what products do you sell?

At Hairvana Color Studio, we use Goldwell color line and Redken Shades EQ.

Retail products include Kevin Murphy and Bokka Botanika.

What is your product return policy?

Unfortunately, no products can be returned.

Should I come in with clean, wet, dry or dirty hair?

For hair color and chemical treatments, usually dry hair is best. If you have irritation to color, please come in with dirty and dry hair.
For hair cuts, we will begin with a shampoo and conditioner so any state of hair is fine. However, coming in with your hair already styled the way you typically wear it is best. We strive to give you a style you can manage and seeing your style helps us achieve your new look.
For updos and special occasion styling it is best to come in with clean and 100% dry hair.

What is your service guarantee?

We do not offer refunds but we want to go above and beyond your expectations. If there is anything you would like modified from your last service, we ask that you notify us within 7 days of your appointment.

*We will be happy to modify your hair at no additional charge IF the issue is something we caused. However, we are not responsible if you simply changed your mind, or if you take it upon yourself to have your hair modified by another stylist, another salon or yourself. Once modifications have been made elsewhere, you forfeit any redo service modifications.

*Service guarantees do not apply to color corrections, as results can be unpredictable.